The Escape Game – Team Leader

Aug 21  |  The Escape Game

Position Description: Team leaders exist to encourage, challenge, serve and empower their team to uphold our service and hospitality standards. They are ultimately responsible for the success or failure of a shift. The ideal TL is excited to be flexible and creative in a fast-paced, challenging environment.

How Team Leaders Serve Our Guests & Our Team:

• Leading and communicating with a team of 4-15
• Creating a fun, positive atmosphere
• Opening and closing the store
• Ensuring operational excellence on shift by:
  • Making sure games start on time
  • Facilitating team member breaks
  • Upholding TEG standards
  • Addressing maintenance issues
  • Managing cash/inventory
• Ensuring each guest has a five-star experience

Requirements:

• At least 3 months of experience and mastery of the Game Guide and Guest Experience Specialist positions
• Demonstrated leadership ability within 1-2 years of experience in a guest-facing setting preferred
• Flexible availability. This role often works nights, weekends, and/or holidays

Knowledge, Skills, & Abilities:

• Genuine love for serving others
• High capacity for creative problem solving
• Excellent discernment
• Flexible multitasker
• Positively influences others
• Embodies TEG’s missions and values
• Basic computer skills
• Maintains composure in high-stress, fast-paced environments