The Escape Game – Game Guide

Aug 21  |  The Escape Game

Position Description: Through empathy and expertise, our Game Guides create epic experiences based on each guest’s individual needs and wants.

How Game Guides Serve Our Guests & Our Team:

• Leading groups of 2-12 in fun, friendly conversation
• Collecting information and making meaningful connections with guests
• Enthusiastically explaining TEG games and products
• Using Game Guide software to monitor games and assist guests
• Give a recap of the experience in the outro
• Ensuring operational excellence on shift by:
  • Ensuring game components function properly
  • Using setup sheets to accurately reset games
  • Cleaning games and TEG’s facility
  • Being timely and exemplifying excellent time management skills in order to stay on schedule for the games assigned to the Game Guide
  • Restocking inventory
  • Completing necessary reports
• Immediately and graciously resolving service failures
• Ensuring each guest has a five-star experience

Requirements:

• Flexible availability. This role often works nights, weekends, and/or holidays
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs

Knowledge, Skills, & Abilities:

• Genuine love for serving others
• Flexibility, humility, and teachability
• Quick and effective decision-making abilities
• Creative problem solving
• Basic computer skills