Skin Laundry – Assistant Clinic Manager

Mar 13  |  Skin Laundry

Assistant Clinic Manager (ACM) 

Location:  Dedham, MA

Job Type: Full-time 

Salary: 65k plus uncapped bonus

Schedule/Availability: Clinic Operating Hours (as posted on website) including mall holiday extended hours and weekend availability 

Ability to commute/cover other clinics: Reliably commute to home clinic location & periodically travel to other clinics to provide coverage as needed. 

Physical Requirements & Environmental Conditions: 

• This work is performed in a retail environment and requires the ability to walk short distances and stand for long periods of time. 
• Must have the ability to lift and carry inventory and move clinic equipment. Regularly required to reach, crouch, kneel, bend, twist, push, pull, and carry up to 25lbs. 
• Frequently talking and listening to clients in person and on phone.  
• Requires the ability to operate standard office equipment such as phones, keyboards, computers, and touch screen devices.  
• Specific vision abilities required by this job include close vision, depth perception, color vision, and ability to adjust focus. 

About This Exciting Role: 

Skin Laundry is growing & glowing! We have multiple new clinics opening across the US! We’re looking for laser focused Assistant Clinic Managers to lead our sales strategies and day-to-day management of one of our Skin Laundry clinics.  As Assistant Clinic Manager, you’re a key team member who inspires and leads by example. You will partner directly with the Clinic Manager to support all aspects of successful sales & retention strategies, customer service-related initiatives, and clinic operations.  You will help ensure that the clinic team is motivated to create an energetic and passionate experience for our clients. As an ACM you are a caring leader and must have the ability to make informed decisions, solve problems thoughtfully, and effectively lead the store when the Clinic Manager is not present. 

Reports To: Clinic Manager 

Responsibilities Include:  

Sales & Retention 

-Create curated client experiences 

-Present & promote customized laser facials best suited for current and perspective clients’ personal skincare needs.  

-Discuss the importance or the skin care protocols & products suggested by the medical team. 

-Establishes and maintain effective client retention processes. 

-Celebrate the success of the clients’ results. 

 

Financial Accountability  

-Partners with Clinic Manager in meeting & exceeding revenue goals set for clinic. 

-Use KPIs and propose action plans to elevate client experience. 

-Plan and operate within the approved budget. 

-Adjust staffing levels according to policy and standards. 

 

Supporting Store Operations Success 

– Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business. 

– Assists with orientation, training, coaching, and developing staff members to understand and execute operational expectations. 

-Establishes adequate staff to ensure timely patient visits. 

-Strong communication skills, ability to multitask, and comfortability with computer/store systems. 

 

Enhancing Skin Laundry Culture  

-Partner with clinic team to provide people-oriented, respectful & inclusive workplace of belonging. 

-Respect and support all team members individuality, help provide an enjoyable clinic environment & opportunities for development and growth. 

-Understand opportunities and support the team to meet personal & clinic business goals every day. 

-Upholds organizational relationships with Skin Laundry’s “One-Team” Leadership Mentality.   

  

Assists in the following: 

-Posting work schedule for clinics 

-Review and authorizes timecards & time-off requests 

-Ensures established inventory standards for all supplies and equipment 

-Problem solves challenges and communicates solutions to appropriate personnel and 

departments effectively 

-Maintains a safe work environment 

-Partners with Clinic Manager in developing staff 

-Completes employee evaluations as needed 

-Personnel Development 

 

 About you: 

• Ideally 1-2 years of management experience in a retail environment. 
• Comfortable with selling in a high-volume retail clinic.  
• You have a passion for accessible and inclusive skin care beauty for all skin types. 
• You enjoy working 1:1 with clients. 
• You rock the foundations with a proficiency of Retail Math, MS Office Suite, and Outlook. 
• Exhibit exceptional customer service and outreach, while driving your clinic to the next level. 
• You believe in creating an uplifting and positive company culture – one that fosters a true sense of belonging, valuing diversity, inclusivity, and equity. 
• You enjoy working 1:1 with clients. 
• You are driven, self-motivated, and hold yourself and others to exceptional standards. 
• You are a able to influence others, possessing strong verbal and written communication skills. 
• You love to collaborate with others and thrive in a team environment. 
• You love to learn & continuously grow. 

 

Employee Benefits & Perks: 

• Skin Laundry Complimentary Employee Treatment & Product Discount Program 
• Vacation leave, sick leave, and 10 Paid holidays  
• Parental Leave 
• Health insurance – Medical, Dental, and Vision insurance options
• 401k
• Flexible Spending Accounts (FSA) – Health Care and Dependent Care
• Voluntary Term Life insurance for employee, spouse, and child(ren)
• Employee Assistance Program (EAP)
• Voluntary Accidental Death & Dismemberment (AD&D)
• Voluntary Commuter Benefits
• Voluntary Legal Benefits
• Voluntary Group Accident insurance
• Voluntary Critical Illness insurance
• Voluntary Hospital Indemnity insurance
• ADP LifeMart – discounted products, services, and experiences
• Calm App subscription 

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