Legacy Place

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Teavana logo

Team Lead- Keyholder


No. of Positions: 2

Full Job Description

Job Summary and Mission:

Tea has been a part of Starbucks heritage since 1971, when the company was founded as Starbucks Coffee, Tea and Spices.  Since acquisition in 2012, the Teavana team has been on a mission to do for tea what Starbucks has done for coffee.   Our goal is to create a super-premium everyday tea ritual in the Americas and beyond, which will come to life in many channels, forms and experiences.  The Team Lead will serve as a Manager on Duty and provides sales floor, visual and operational supervision as required.  They will support the store team by fostering a positive work environment, modeling the Teavana sales process, and acting in accordance with Teavana guiding principles.

Key Responsibilities:

Summary of Key Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:

-Responsible for maintaining personal sales levels and has the ability to drive store results through others
-Responsible for serving as Manager on Duty in addition to opening and closing the store in accordance with company standards
-Leads the customer through the full Teavana Journey
-Sets a fast pace for quality and efficiency on non-selling tasks to ensure maximum productivity that does not detract from store sales
-Provides motivation, coaching, and recognition to the team
-Assists in developing team members to execute Teavana Sales process with a sense of urgency by prioritizing, simplifying and following-up to increase sales and achieve store sales targets
-Provides in the moment coaching to reward good behavior and to redirect when needed
-Monitors, maintains and follows Teavana policies and procedures
-Understands and consistently demonstrates the importance of sampling to sell

Operational Team Lead Responsibilities
The Team Lead Operations position contributes to Teavana’s success by ensuring store inventory is organized and maintained according to Teavana standards to facilitate easy and effective replenishment. This role will lead all shipping, receiving, company recalls, and all stock areas while helping the store to achieve sales objectives.

-Ensures proper storage and organization of all stock is maintained at all times including any off site stock rooms
-Manages all weekly shipments ensuring they are processed to floor ready standards and stocked in the proper place on the sales floor or in stock room(s) within 24 hours of receiving
-Monitors open Purchase Orders to prepare for incoming orders and correct any errors
-Ensures completion of all stock transfers including proper handling of damaged and defective merchandise, labeling product in the back room, under and over stock
-Ensures Barista or appropriate Team Member is rotating, dating, and organizing the back stock tea according to Teavana planogram and store specific stock needs -Responsible for training all team members and team leads on the responsibilities of stock standards
-Responsible for ensuring all new promotional marketing collateral and product has arrived, is clearly labeled, and properly stored prior to the roll-out

Visual Team Lead Responsibilities
The Visual Team Lead position contributes to Teavana’s success by ensuring the overall store visual integrity.  This role will uphold Teavana's brand image by leading store cleanliness standards, adhering to Teavana's merchandising guide, and ensuring maintenance of store fixtures.

-Maintains integrity of Teavana visual displays while implementing and complying with Visual Merchandise Manual
-Adjusts visual presentation to consistently ensure proper product placement; including times of markdowns and other company visual campaigns
-Maintains ongoing inventory of all fixtures and visual elements for the location and corrects problems when appropriate, utilizing established maintenance procedures
-Ensures store is a neat, clean and safe environment for all Partners and customers at all times by implementing a cleaning schedule for the store
-Responsible for training all team members and team leads on the responsibilities of visual presentation standards

Required Experience:

Summary of Experience:

-Previous retail experience (1 year)
-Experience supervising teams (6 months)

Required Knowledge, Skills and Abilities:

-Ability to create a positive work environment
-Ability to demonstrate excellent customer service
-Demonstrated ability to sell and increase sales in a retail environment
-Demonstrates ability to prioritize and handle multiple tasks and work with a sense of urgency
-Ability to communicate effectively under pressure
-Ability to lead teams and effectively delegate
-Ability to listen to feedback and take constructive action toward improvement
-Demonstrates ability to follow up on assigned tasks
-Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and overnight shifts

Additional Information:

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